Returns & Exchange Policy
Returns
We have a 15 day return policy from the time you receive your order. If 15 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Additional non-returnable items:
To complete your return, we require proof of purchase. Please email hello@spongelle.sg for a return authorization form.
There are certain situations where only partial refunds are granted:
Refunds
To complete your return, we require proof of purchase and the reason for the return.
Please email hello@spongelle.sg for a return authorization form. Please provide order details such as order number, purchaser name, and/or email address.
Once we receive your request, we will email you a return label.
You may also choose to generate a label yourself as you are responsible for paying for your own shipping costs for returning your item if no error was made on our behalf. If you receive a refund, the cost of return shipping will be deducted from your refund if a label was provided for you.
There are certain situations where only partial refunds are granted.
To return your product, you should mail your product to:
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at customerservice@spongelle.com.
Exchanges
You have 10 days to exchange and item for equal or lesser priced product.
To be eligible for an exchange, your item must be unused and in the same condition that you received it, meaning it must be in the original packaging.
Send us an email at hello@spongelle.sg and send your item to:
Please note, you will be responsible for paying for your own shipping costs for exchanging your item if no error was made on our behalf. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
Damaged or missing products
If you received a defective or damaged item, and need to exchange it for the same item, send us an email with proof of damages at hello@spongelle.sg and send your item within 7 days to:
You will not responsible for shipping costs on damaged or missing products.