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Returns & Exchange Policy

Returns & Exchange Policy

 

Returns

We have a 15 day return policy from the time you receive your order. If 15 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Additional non-returnable items:

  • Gift cards

To complete your return, we require proof of purchase. Please email hello@spongelle.sg for a return authorization form.

There are certain situations where only partial refunds are granted:

  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error
  • Any item that is returned more than 30 days after delivery

 

Refunds

To complete your return, we require proof of purchase and the reason for the return.

Please email hello@spongelle.sg for a return authorization form. Please provide order details such as order number, purchaser name, and/or email address.

Once we receive your request, we will email you a return label.

You may also choose to generate a label yourself as you are responsible for paying for your own shipping costs for returning your item if no error was made on our behalf. If you receive a refund, the cost of return shipping will be deducted from your refund if a label was provided for you.

There are certain situations where only partial refunds are granted.

  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
  • Any item that is returned more than 15 days after delivery.

To return your product, you should mail your product to:

121 Telok Kurau Lorong K
Silahis Apartments #03-03
Singapore 425762

You should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
 
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
 
We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 3-5 business days.
 

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

 
If you’ve done all of this and you still have not received your refund yet, please contact us at customerservice@spongelle.com.

 

Exchanges

You have 10 days to exchange and item for equal or lesser priced product. 

To be eligible for an exchange, your item must be unused and in the same condition that you received it, meaning it must be in the original packaging.

Send us an email at hello@spongelle.sg and send your item to:

121 Telok Kurau Lorong K
Silahis Apartments #03-03
Singapore 425762

Please note, you will be responsible for paying for your own shipping costs for exchanging your item if no error was made on our behalf. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

 

Damaged or missing products

If you received a defective or damaged item, and need to exchange it for the same item, send us an email with proof of damages at hello@spongelle.sg and send your item within 7 days to:

121 Telok Kurau Lorong K
Silahis Apartments #03-03
Singapore 425762

You will not responsible for shipping costs on damaged or missing products.